SAP Managed Services
As a leader among SAP application management services providers, our AMS supports a round-the-clock follow the sun operation with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model. This model improves the SAP solution-based landscapes and ensures an uninterrupted business operations and an ongoing productivity improvement in your organization in a cost effective manner.
These services consist of methodologies and processes for maintaining, improving, and managing business SAP environments. Application managed services incorporate creation, implementation, improvement, testing, integration, support, and maintenance, as well as help desk services. Included are monitoring as well as recovery and backup of interfaces and applications.
Application Managed Services (AMS) Capabilities & Offerings
Help desk and defect resolution support
System management support
Development and personalization support
End user education
Health checks
Strategy & Planning
Key Benefits
- Certified application support resources
- Reduced risk, reliable and sustainable operations
- Lowered Total Cost of Ownership (TCO)
- Unmatched expertise that suits medium to large enterprises equally
- Leverage offshore delivery model to keep the support costs predictable and transparent
- Agility and flexibility to scale in order to align with changing business environments
- Allows customer time and resources to focus on their core competencies
- Roll outs, upgrades, extensions and migrations
- Adding quick projects for new functionality
- DBA support and system administration
- Help desk services using SLA frameworks
- 1st and 2nd level support
- Monitoring and trouble-shooting daily/weekly/monthly jobs
- Performance monitoring and tuning
- Analysis & reporting
- Execution of Service Requests, Application Administration and Release Management
- Application support, BASIS and Security support, enhancements and bug fixes